Shipping policy
Shipping Policy – OMIHERO
Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. We will notify you via email if there is a significant delay.
Shipping Rates & Delivery Estimates
Shipping is free on all orders, unless otherwise stated.
Estimated delivery times:
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USA & Canada: 7–15 business days
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UK & Europe: 6–12 business days
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Australia & New Zealand: 8–15 business days
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Rest of the World: 10–20 business days
Please note that delivery times may vary depending on your location and customs clearance.
Tracking Information
Once your order is shipped, you will receive a tracking number via email. You can track your order using the link provided.
Customs, Duties and Taxes
Goalado is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, etc.).
Incorrect Address Disclaimer
Please ensure that your shipping address is correct. If a package is returned due to an incorrect or incomplete address, the customer is responsible for the reshipping cost.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at [your support email] within 7 days of delivery. We’ll do our best to resolve the issue.